Customer questions to the company that arise during the move

Moving is never easy, no matter how many times you’ve done it. Whether it’s your first move or one of many, feeling anxious is normal. Many people worry about where to start, how to pack, and how to organize everything.

To ease your concerns, we’ve created a detailed FAQ to answer your questions. Our company is committed to giving you all the support and professional services you need for a smooth move.

We care deeply about our clients and their trust. The team All State Moving is here to answer your questions and offer helpful moving advice.

• How do I schedule or reschedule?
  For long-distance moves, please contact our Customer Care team. Advance notice is required for all scheduling changes.
• How far in advance should I schedule delivery or pick-up?
  Provide advance notice. For local moves, you can schedule online. For long-distance, contact Customer Care.
• When should I make my reservation?
  Book your move as early as possible. We can hold your spot even if some details are still pending.
• How much time should I allow before my move?
  Reserve your preferred date and time at least a month in advance.
• When should I schedule my move based on the season?
  During off-peak times, schedule 1–2 weeks ahead. For peak season (April–September), allow 3–4 weeks.
• What are the best days to move?
  Weekdays, especially Tuesdays and Wednesdays, offer better pricing and lighter traffic.

For assistance, call our customer support team at +1 (888) 711-4778.

• What is included in the price?
  Our pricing covers movers, equipment, furniture protection, disassembly and reassembly, fuel (in most areas), and basic insurance.
• How are local and long-distance moves charged?
  Local moves are billed by the time and movers required. Long-distance moves are based on distance and shipment weight.
• Are there extra fees for stairs or elevators?
  No additional fees apply for local moves. Long-distance moves might include extra charges for difficult access or obstacles.
• What payment methods do you accept?
  We accept Visa, MasterCard, Discover, cash, and cashier’s checks. A 3% fee applies to credit card payments for long-distance moves.
• When is payment due?
  Full payment must be made before delivery and unloading, following federal regulations.
• Is tipping expected? How much?
  Tipping is not required but is appreciated. A common tip amount is 15–20% of the total cost.
• Can I get a refund if I cancel?
  Refunds depend on the timing of your cancellation. Please review our cancellation policy or contact support for details.

• Do you assist with packing?
  Yes, we offer full or partial packing services and supply packing materials. We also take care to protect your furniture.
• Do you disassemble and reassemble furniture?
  Yes, we handle furniture disassembly and reassembly at no extra charge.
• Will movers place furniture and boxes where I want?
  Absolutely. Our movers will set up your furniture and boxes exactly where you specify in your new home.
• Do you move antiques and artwork?
  Yes, we specialize in safely moving valuable art and antiques, including pieces from notable collections.
• What is a commercial or office move?
  We offer tailored moving solutions for businesses, offices, and facilities to meet their specific needs.

Let us take care of all the hard work so you can relax and enjoy your move.

• Do you offer mobile storage units?
  Yes, we provide eco-friendly, mobile wooden vaults for secure storage.
• How are my belongings stored?
  Items are stored in wooden vaults or designated storage spaces, depending on their size and type.
• Is commercial storage available?
  Absolutely! We have warehouse and inventory management solutions customized to fit your business needs.
• Can items of all sizes be stored?
  Yes, our climate-controlled facility has plenty of space for all items, including large furniture pieces.
• Is the storage facility secure?
  Yes, our facility is highly secure and has been protecting items safely for many years.
• Do you provide wardrobe boxes?
  Yes, wardrobe boxes are free for local moves. For long-distance moves, they are available for purchase.
• Can I order packing supplies from you?
  Yes, just call us with your requirements. Delivery times and fees depend on your distance from our warehouse.

Rest easy knowing your belongings are fully insured and handled by experienced movers who treat your items with the utmost care.

• When will the movers arrive?
  Customer Service will call you 48 hours before your move with an estimated arrival time.
• When can I expect my container?
  You will receive an estimated delivery window via email or your online account the evening before your scheduled service.
• What is a delivery window?
  This is the range of dates during which your items are expected to arrive, based on the move’s size and distance.
• How many movers will be on my team?
  Teams typically include 2 to 8 movers, depending on the job requirements.
• What size are the trucks?
  Both local and long-distance moves use 26-foot biodiesel trucks, while deliveries may use 18-wheeler trailers.
• Do I need to be home during the move?
  Yes, or you can designate a trusted adult with Power of Attorney to represent you.
• What is the latest movers will work?
  Movers work until the job is finished, unless there are building restrictions.
• Will bad weather affect my move?
  Severe weather can impact delivery windows, but our trained movers are prepared to handle most conditions.

No matter what, our skilled and dedicated movers will always give their best to complete your move successfully!

• Are your movers background checked?
  Yes, all our movers undergo thorough background checks and complete at least 30 hours of training to ensure your safety.
• How much experience does your company have?
  We proudly bring over 10 years of experience in the moving industry.
• Are you a broker or do you hire subcontractors?
  No. We are a professional moving company with our own trucks and full-time employees only.
• Are your crew members regular employees?
  Absolutely. Our team consists of highly trained, qualified movers who work exclusively for All State Moving.
• If something is damaged during the move, is the company liable?
  Liability depends on the insurance coverage you select, whether basic or Full Value Protection available at an additional cost.
• Who can I contact after my move for questions or concerns?
  You can reach out to our Customer Service via the contact details provided in your moving documents.

All State Moving is dedicated to providing a professional and reliable moving experience. We prioritize our customers’ trust and satisfaction by offering excellent support and first-class service throughout the entire move.

For any questions, call our customer service team at +1 (888) 711-4778. We’re here to help.

---

Contact us